Local Walk In Sales
We are a Internet & Mail Order based business if you would like to drive to our warehouse and pick up parts please contact us first to arrange a time & date to do so. This helps to avoid parts not in stock that you would like to pick up and ensures that someone will be here to meet and help you when you arrive.
International Orders
WE NO LONGER ACCEPT ORDERS FROM OUTSIDE THE USA All International orders placed online will be voided. This is due to the extreme number of stolen credit cards being used to make purchases from overseas.
Shipping Payment & Return Policies
Credit
GMCPauls Truck Parts accepts
Mastercard, and Visa for your convenience. When placing your
order, be sure to include the credit card number and expiration date. If
different from person placing order, include card holders name, address, home
phone, and business phone.
Money Orders
Payment by Money Order will insure that your order is processed as quickly
as possible. Usually the order will leave within 24 hours of receipt.
Certified Check
GMCPauls Truck Parts will accept
certified checks as payment. Fill out your check for the total amount of your
order (including shipping fees, etc...), take it to your bank and have
teller certify it for the amount of purchase. Your check will be stamped with
certification, and your bank will guarantee payment. We do not hold mail orders
for clearance when paid by certified check.
Personal Checks
Personal checks must include the name, address, and check number preprinted
on the check. Only first party checks will be accepted. All orders paid by
personal checks are held 15 business days pending clearance. If you need your
parts in a hurry we recommend sending a money order or have your personal check
certified.
Refused Shipments
All refused orders will be
subject to a 20% restocking fee. GMCPauls Truck Parts will consider the entire
order canceled and void with no notification to the
customer. The customer will be billed 20% plus all freight
charges to and from destination.
Shipping Outside Continental USA
All
orders that ship outside the continental USA will be charged additional shipping
above those rates shown online at checkout. If you wish to know these costs
before ordering please phone or email for any additional shipping costs. We do
not ship Truck Freight items outside the USA.
Returns & Cancellations
All sales are final unless part received is defective or other than ordered. No returns
after 30 days. Defective parts or parts other than ordered that are received must be
returned for exchange within 30 days of purchase otherwise you void the ability
to exchange it. All parts sold by GMCPaul's are warranted to you the original
purchaser, to be free from defects in the manufacturing and materials for a
period of 30 days from the date of original purchase from us. You must notify us
in writing within the warranty period to make a claim. All defective parts will be replaced with a non-defective part
or repaired at our discretion and we
will pay all shipping to you ( Subject to our discretion we may or may not issue a
call tag for defective parts so do not dispose of parts without our
confirmation). GMCPauls Truck Parts will
not accept returned goods without prior authorization. Customer will pay freight
on all returned orders and under no circumstances will shipping charges be
refunded for shipping to the customer or return shipping. Important: Any item which has been altered, painted,
installed or deemed non-resalable by GMCPauls
Truck Parts are not eligible for return and will be returned to the customer. All literature,
including books, manuals, diagrams, and printed materials are non-returnable due
to the nature of the material included. Truck Freight Items, Electrical parts, Carpet,
Upholstery, drop
suspension parts, under-bed conversion tanks and all
special order items are non-returnable for Exchange or Refund. Liability of
GMCPaul's Truck Parts and our suppliers, under this warranty is limited to
repair or replacement of the defective or incorrect part. GMCPauls truck parts and our
suppliers, hereby disclaims all other warranties, whether expressed or implied,
including but not limited to all warranties of merchantability and fitness for a
particular purpose. GMCPauls truck parts and our suppliers, are not responsible
for damage caused by abuse, incorrect installation, modification, shipping
accidents, or normal wear; nor is GMCPauls or it's suppliers, responsible for
any labor charges, inconvenience or other expenses related to the installation or
use of our products. Special
order items must be canceled within 24 hours of ordering otherwise the item can
not be cancelled for refund or exchange.
Truck Freight
Products to large or heavy to be shipped by UPS (fenders, hoods, etc..)
must be shipped by Truck Freight. Your order must be prepaid in advance
including freight charges. Be sure to inspect all freight on delivery for
damages and if any minor damages are discovered note this on the bill of lading
when signing if the part is considered to heavily damaged to repair or is other
than ordered you should
refuse delivery. Failure to refuse a incorrectly shipped part makes you
responsible for any return shipping costs. Please Email GMCPauls
Truck Parts For Shipping Quotes
Please include a commercial business address whenever possible. Contact our
customer service department for additional information.
*BE ADVISED THAT IF YOU ACCEPT DELIVERY OF ANY DAMAGED FREIGHT AND FAIL TO NOTE IT ON THE FREIGHT BILL or to FED-Ex or UPS driver at time of delivery, THAT FREIGHT IS YOURS, AS YOU HAVE ABSOLVED THE FREIGHT LINE OF ANY AND ALL RESPONSIBILITY BY YOUR SIGNATURE***
U.P.S. Oversize
All items considered "OS" (oversize) can be shipped via
UPS, with a minimum fee of 30lbs. Will be charged in accordance with their
actual weight. There may be products listed in this catalog which are oversized
but may not be indicated as such. We reserve the right to charge an oversize fee
on any order which contains oversize products, even though it may not be
indicated in catalog.
Insurance
Each order is shipped fully insured for loss or damage.
Damage Claims
Always check the contents of your shipment in the presence of the person
delivering the merchandise as we insure your shipment in your behalf. You must
notify us within 3 days of receiving your parts of any damages incurred during
shipping otherwise you lose the ability to file a damage claim and exchange for
a undamaged part. Should any damage occur, immediately notify UPS,
Fed-Ex Ground or
the truck freight company delivering your goods to insure a prompt replacement
of any damaged goods, as soon as the carrier pays the insurance claim filed by
us on your behalf a replacement will be sent. If you require a replacement
quicker than the carrier pays your damage claim you can pay for a 2nd and have
it ship immediately. Otherwise all replacements will be shipped after the claim
is paid as once we release your part to the carrier we are no longer contractually
responsible for any damages that occur beyond our control for the part once its
in the carriers possession. Notify GMCPauls Truck
Parts customer service department for instructions on returning
damaged goods. GMCPauls Truck Parts
accepts no responsiblity for parts damaged in transit. No credits or refunds
will be issued until claim is settled.
Sheetmetal parts are very susceptible to
slight damage due to the nature of the product and shipment methods. No credit
will be issued for sheetmetal that has small pecks, dings, scratches, or other
minor flaws. ANY body panel (Factory original or reproduction) requires minor
body work when installed for a show quality finish.
Tailgates and fenders are packaged as securely as possible but are 2 components
that are very large and easily damaged. These pieces are best shipped truck freight
to receive them 100% damage free which is what we recommend. However we leave
the shipping method choice to you, If you do not specify Truck Freight delivery
on these 2 types of items and Fed-Ex or UPS damages them you will need to repair
damages as damage claims will most likely be denied by them due to their being a
large sheet metal part.
***BE ADVISED THAT IF YOU ACCEPT DELIVERY OF ANY DAMAGED FREIGHT AND FAIL TO
NOTE IT ON THE FREIGHT BILL or to FED-Ex or UPS driver at time of delivery, THAT FREIGHT IS YOURS, AS YOU HAVE ABSOLVED
THE FREIGHT LINE OF ANY AND ALL RESPONSIBILITY BY YOUR SIGNATURE***
Restocking Fee
There is a 20% re-stocking fee on all correctly shipped non-defective parts
that are eligible for return.
Disclaimer
GMCPauls Truck Parts will not be
responsible for any damage or loss caused by delays, failures, or any
consequential damage arising from any cause whatsoever, nor for the labor,
transportation, or any other charges incurred in the replacement or repair of a
defective item. We shall not be liable for personal or mechanical damage caused
by the use or misuse of any of our products. We are not responsible for
typographical or printing errors. Prices are subject to change without notice.
Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses,
email addresses, etc., when voluntarily submitted by our visitors. The
information you provide is used to fulfill you specific request. This
information is only used to fulfill your specific request, unless you give us
permission to use it in another manner, for example to add you to one of our
mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features
offered. Cookie and tracking technology are useful for gathering information
such as browser type and operating system, tracking the number of visitors to
the Site, and understanding how visitors use the Site. Cookies can also help
customize the Site for visitors. Personal information cannot be collected via
cookies and other tracking technology, however, if you previously provided
personally identifiable information, cookies may be tied to such information.
Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting
us in fraud prevention or investigation. We may do so when: (1) permitted or
required by law; or, (2) trying to protect against or prevent actual or
potential fraud or unauthorized transactions; or, (3) investigating fraud which
has already taken place. The information is not provided to these companies for
marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized
employees, agents and contractors (who have agreed to keep information secure
and confidential) have access to this information. All emails and newsletters
from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you
may contact us using the information below:
By e-mail: GMCPauls@GMCPauls.com
By Fax: 773-442-0103
We reserve the right to make changes to this policy. Any changes to this policy will be posted.